WORK COMP FAQs

UNDERSTANDING THE BASICS


What does Objective Surgical do in the Work Comp space?
What services do you offer?
How does the program work exactly? From start to finish.
Who are your clients?
In which states do you currently offer services?
We have Nurse Case Managers on each case, why would we need your services?
What does Objective Surgical do in the Work Comp space?

Objective Surgical is a specialty program, offering services that focus on WC surgical cases. We have processes in place designed to address the most common pain points associated with WC cases:  overall cost, pricing predictability for reserves estimating and proper care & attention to get employees back to work.

What services do you offer?

Objective Surgical offers complete management of a WC surgical case for the entire episode of care – from time of injury through MMI.

This includes:

  • A hand-picked network of WC-savvy doctors selected specifically to properly treat injured workers.
  • Aggressively negotiated rates for each component of the surgical process, resulting in significant savings.
  • A global quote prior to surgery to help adjusters set reserves.
  • Handling of all bills so you write ONE check for the entire episode of care.
  • As a general rule, our care coordination team handles all communication with patients, providers, adjusters and nurse case managers. They can schedule all appointments and send reminders.  They can arrange everything associated with the episode of care, including DME, PT, etc.  They can also handle all “housekeeping” items, including requesting and tracking down paperwork.  (Adjusters/NCMs determine what level of assistance is needed.)
  • Complete simplification of the surgical process for adjusters and NCMs.
How does the program work exactly? From start to finish.
  1.  A worker gets injured and needs medical attention.
  2.  A diagnostic is performed.
  3.  If there is an objective finding, the referral is sent to Objective Surgical to see a specialist.
  4.  With conservative care, a treatment plan is put in place.
  5.  With surgical care, a global quote is issued for the entire episode of care. The adjuster signs off and agrees to pay the global invoice within 30 days of receipt.
  6.  Upon quote approval, the adjuster/NCM determines the level of assistance they need from our care coordination team and a plan is put in place. (The Care Coordinators can handle all aspects involved with the coordination of care through MMI, keeping the adjuster/NCM in the loop the entire time.)
  7.  Upon completion of the surgery, Objective Surgical verifies all CPT codes and sends a global bill 2 weeks post-op.
  8.  A PPI rating is provided by the surgeon upon MMI.
Who are your clients?

Self-insured employers, TPAs, insurance carriers, NCM companies and brokers.

In which states do you currently offer services?

We offer services in most regions across the US.

We have existing provider networks in select Usual & Customary states – Indiana, Missouri and Iowa. These are states where you can direct care.  With pricing being like the Wild Wild West in these states, our services make a huge impact.

Our provider network has grown organically. We are always looking for opportunities to expand our services and make an impact.  We are in the building stage in new regions across the country.

We have Nurse Case Managers on each case, why would we need your services?

We work hand in hand with NCMs with several of our clients.  (Some of our clients are actually NCM companies.) We understand the role of NCMs and we do not serve as a substitute for the nurses’ medical expertise.

We provide support to the NCM – tracking down paperwork, pushing it to the NCM/adjuster and handling all billing components.  Our support allows NCMs to focus on the patient. There is no additional charge for our care coordination services. We love working with nurses.

We are told time and time again that they love working with us because we are extremely helpful.

PROVIDERS


How do you select your providers?
Which providers are in your network?
If we already partner with providers in your network, can your services still benefit us?
What if my preferred providers are not in Objective Surgical’s network?
How do you select your providers?

We are very selective in the provider groups we choose to partner with, focusing on outcomes. We understand that WC offers many challenges.  As a result, we choose to work with physicians who specialize in WC.  We go above and beyond basic credentialing.  We engage peers and others in the industry for feedback regarding outcomes, bedside manner, timely work status and clinic notes, office staff, etc.  We listen to our clients and are always open to feedback and suggestions.

Which providers are in your network?

Upon request, we are happy to provide a list of providers for the states/regions where we have existing networks, detailing the provider groups and individual surgeons.

In regions where we do not have established networks, we can still offer services. We utilize the same vetting process to identify top quality providers, work with clients on referrals and offer recommendations.

If we already partner with providers in your network, can your services still benefit us?

Because of the quality of providers we utilize, it is not uncommon for our clients to have existing relationships (and direct pricing) with surgeons in our network.

Let’s say that the rates Objective Surgical secures with a provider are the same as the rates in a client’s existing contracts (or even a little higher). We can still save you money!  How?  We aggressively negotiate each component of the surgical process, not just the provider piece.  This includes facilities, anesthesia, DME, hardware/implants and PT.  We also include PPI/PPD rating.

We feel confident we secure the best rates with providers. We offer them volume, pay promptly and offer them T-ed up surgical cases.

What if my preferred providers are not in Objective Surgical’s network?

We love referrals!  If your surgeons are not currently in our network, we can reach out and start the vetting process.

THE GLOBAL BUNDLE AND PRICING


What all is included in the global bundle?
Do you have pricing available?
Would it be possible to request a quote with my next surgical case?
What all is included in the global bundle?
  • Initial evaluation, causation is addressed
  • Surgeon/Asst Surgeon
  • Facility
  • DME
  • Hardware/implants
  • Anesthesia
  • All post-op care including Physical Therapy
  • PPI rating
Do you have pricing available?

Yes!  We are able to provide global invoice pricing information upon request.

Would it be possible to request a quote with my next surgical case?

Absolutely!  We are happy to provide a quote to illustrate the benefits of our all-inclusive bundled pricing.

THE REFERRAL PROCESS


How does the referral process work?
At what point, do we make a referral?
Would it be possible to pilot your program?
How does the referral process work?
  • The referral process is easy.  You can submit a referral in the following ways.
    • Website
    • Email – referrals@objectivesurgical.com
    • 800# – 800-639-5191
At what point, do we make a referral?

You can refer a diagnostic through Objective Diagnostics.  The study is scheduled within 4 hours ​of receiving the referral and results​ are sent within 24 hours ​of the study.

If the diagnostic has already been scheduled elsewhere ​and there is an objective finding,​ send us the surgical referral and​ we will facilitate schedul​ing with one of our ​in-network surgeons.

With our program​’s proactive approach, it is more efficient for us to be involved prior to the patient seeing a specialist. ​In some situations, we can make exceptions.

Would it be possible to pilot your program?

Yes.  We welcome pilots to demonstrate exactly how our program works.  The process is very simple.

    1.  You choose your adjuster(s) to work with Objective Surgical and we walk them through the     process.
    2.  The adjuster(s) sends a predetermined number of surgeries through our program.
    3.  You agree to pay our global invoice within 30 days of receipt.
    4.  If you have bill review, we send ALL bills associated with each surgery to you to submit to bill   review (not our normal way of doing things, but this allows you to compare costs).
    5.  If you do not have bill review, we can provide you with cost savings reports and outcome   data  specific to the piloted cases.

HOW OBJECTIVE FITS IN


We feel like we have solid processes in place, what value can you possibly add?
We have bill review. How do your services work in conjunction with our existing bill review process?
We have a TPA who handles our WC claims...
We feel like we have solid processes in place, what value can you possibly add?
  • We simplify the process.
  • We give the gift of time to the adjuster/nurse case manager.
  • We provide cost containment.
  • We provide predictable costs allowing adjusters the ability to set reserves.
  • We become the responsible payer. We handle all bills.  You write ONE check.
  • We ensure patients receive excellent, timely care – allowing for proper healing and a quicker return to work.
  • We ensure patients, adjusters, nurse case managers and providers receive superior customer service, compliments of our care coordination team.
  • We recognize the importance of scheduling efficiency to allow for timely healing and a quicker return to work. Our processes have been built with this in mind.
We have bill review. How do your services work in conjunction with our existing bill review process?

With traditional bill review, cost analysis is performed after services are rendered. The bill review company charges fees that often include line item charges, % of savings (typically 10%-35%) and administrative fees, including a charge for checks written.

Our approach is PROACTIVE and has built in cost reduction. All negotiations are done prior to treatment, ensuring deep discounts with predictability.  With our services, there are no line item charges, shared savings or admin fees.  When you utilize our program, you eliminate the need to pay for bill review services.  Please keep in mind, each component of the surgery process is negotiated proactively and they are not eligible for further discounts.

HOWEVER, if it is written that a bill review service must be utilized, we can certainly accommodate that request. A client would simply have to agree to make payment when we send our global bill.  Then, we can work in conjunction with bill review and follow the process you have in place, providing CPT codes and U&C charges.  We understand processes vary from company to company and we are able to make adjustments to accommodate as needed.

We have a TPA who handles our WC claims...

We love working with TPAs and TPAs love working with us.  We make adjusters’ lives easier by giving them the gift of time and provide cost savings opportunities for their clients.  We have many direct relationships with TPAs, but not necessarily every adjuster.

To take advantage of Objective’s cost containment opportunities, let your TPA/adjuster know that you would like to learn more about our program.  Once you do that, we can make arrangements to share additional information.

We are proud of the unique service we offer and our client satisfaction.
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